Privacy Policy

This Privacy Policy describes how we collect, use, store, and protect information when you access our website, use our mobile applications or SaaS dashboard, or interact as a business client or end customer.

• Access our website www.queuestream.pro
• Use our mobile applications or SaaS dashboard
• Subscribe as a business (B2B client) or interact as a customer (end-user)

By using our platform, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

This Privacy Policy applies to:

• All users of QueueStream — business clients, admins, and end customers.
• All data collected through our website, mobile apps, and APIs.
• Global users, regardless of country of residence.

We collect only the information necessary to deliver and improve our services.

We do not collect or process financial data — QueueStream has no payment integration within its platform.

We use your data to:

• Create and manage tokens, appointments, and service queues.
• Send SMS or email notifications for token and appointment updates.
• Display live queue data on screens and dashboards.
• Manage bilingual announcements and waiting room content.
• Generate analytics and operational insights for clients.
• Provide customer feedback and performance reports.
• Improve functionality, user experience, and system reliability.

We never sell personal data to advertisers or unrelated third parties.

If you are located in the EU or other GDPR jurisdictions, we process your data under one or more of these legal bases:

• Contractual Necessity — to provide QueueStream services.
• Legitimate Interest — to improve and secure our platform.
• Consent — for communications, feedback, or analytics.
• Legal Obligation — to comply with laws or court orders.

• Token and queue data are stored as long as necessary for service and reporting.
• Personal data (name, phone, email) is retained only while your account is active.
• Feedback data may be anonymised for analytics.
• You can request deletion of your data at any time (see Your Rights).

Our website uses cookies and tracking tools (e.g., Google Analytics) to:

• Analyse traffic and usage patterns.
• Improve website and service performance.
• Maintain secure sessions for admin users.

You can manage or disable cookies through your browser settings.

We employ industry-leading safeguards to protect your data:

• HTTPS and TLS encryption for all communication.
• Secure cloud infrastructure (AWS / Azure / equivalent).
• Encrypted databases and access logging.
• Role-based access control for staff and admins.
• Regular backups and vulnerability assessments.

No online platform is 100% immune from risks. Please report any suspected security concerns to security@queuestream.pro.

QueueStream may store and process data in:

• India (primary data centre)
• Other global locations via secure cloud infrastructure providers.

All international transfers comply with data adequacy frameworks (GDPR Articles 44–49) and standard contractual clauses.

We integrate with reputable providers to deliver certain functions. Each provider processes only minimal, required data and complies with global data protection standards.

Depending on your region, you have the right to:

• Access and receive a copy of your personal data.
• Request correction of inaccurate information.
• Request deletion ("Right to be Forgotten").
• Restrict or object to data processing.
• Withdraw consent for optional features (e.g., marketing communication).

Email privacy@queuestream.pro to exercise any of these rights. We will verify your identity and respond within the timelines required by applicable law.

• QueueStream services are designed for businesses and adult users.
• We do not intentionally collect or store information from anyone under 16 years of age.
• If such data is found, it will be deleted promptly.

We may disclose limited data only when:

• Required by law, regulation, or court order.
• Necessary to protect our platform or prevent fraud.
• Shared with subcontractors bound by confidentiality and data protection obligations.

We never sell personal information to third parties.

If you are a QueueStream business client, you are the data controller for your customers' information. QueueStream acts as your data processor, managing data on your behalf. You must:

• Obtain customer consent where required by applicable law.
• Configure your privacy preferences properly within the platform.
• Ensure your data usage complies with applicable law.

Unless otherwise required by law:

• Business account data is retained while your subscription is active.
• After cancellation, data is stored for 90 days before deletion.
• Backups may persist for an additional 30 days before permanent purge.

California residents have the right to:

• Know what personal data is collected.
• Request deletion of their personal data.
• Opt out of data sharing or sales (QueueStream does not sell data).

Contact help@queuestream.pro to exercise these rights.

We may modify this Privacy Policy from time to time to reflect legal, technical, or operational changes. The revised version will always be available at www.queuestream.pro/privacy.

We encourage periodic review. Continued use after updates means you accept the changes.