QueueStream provides digital software access — not physical products. Therefore, there are no product returns, replacements, or shipments applicable under this policy.
New customers may receive a free trial (duration mentioned at signup). You can cancel your trial anytime before the trial ends — no payment will be charged. Once a paid subscription begins, this refund policy applies.
You can cancel your active subscription at any time through your Admin Dashboard or by emailing support@queuestream.pro. Cancellation requests take effect at the end of the current billing cycle (monthly or annual). You will continue to have full access to QueueStream until the paid period expires. Upon cancellation, no further renewals or charges will occur unless you resubscribe.
All paid subscriptions automatically renew unless canceled before renewal. Renewal reminders may be sent via email. To avoid renewal, cancel your subscription at least 3 days before the renewal date.
QueueStream follows a no automatic refund policy, as service access is delivered instantly upon payment. However, refunds may be considered under the following exceptional cases: • Duplicate or accidental payment — 100% refund (after verification) • Technical failure (no service access for more than 3 consecutive days, verified by QueueStream logs) — Pro-rata or full refund at QueueStream’s discretion • Legal requirement under applicable consumer law — As required by regulation Non-Refundable Cases: • Partial use of subscription period (mid-month cancellations) • Customer dissatisfaction not related to service performance • Failure to cancel before renewal • Trial-to-paid conversions after trial expiry All refund decisions are final once processed.
If eligible, refunds are processed as follows: • Refunds are processed within 10–15 business days from approval. • The refund will be issued to the original payment method only. • Processing timelines may vary based on your bank, card network, or payment gateway. To request a refund, contact billing@queuestream.pro with the following details: • Your business name • Registered email address • Payment date and invoice number • Reason for refund request Our billing team will verify and respond within 3–5 business days.
For annual or enterprise clients: • Refunds and cancellations are governed by the individual service agreement or contract. • Early termination may include commitment or setup fees. • Please refer to your specific contract terms for details.
After cancellation, you can access your account data for 90 days to export queue records, reports, and feedback. After 90 days, all associated data will be permanently deleted from QueueStream servers. Backups may remain securely stored for an additional 30 days before full deletion.
QueueStream may update this policy from time to time to align with business practices or legal requirements. Any revisions will be posted on this page with an updated “Effective Date.” Continued use of QueueStream after updates constitutes acceptance of the revised policy.